Return policy
On our clothing website, we understand that sometimes a garment may not meet your expectations or fit as you’d hoped. That’s why we offer a hassle-free return policy to ensure your complete satisfaction with your purchase.
You have the option to initiate a return within 14 days of receiving your order. However, there are a few important points to keep in mind:
- Return Window: You have a generous 14-day window from the date of delivery to request a return. Please make sure to notify us within this timeframe if you wish to return an item.
- Unworn Condition: We can only accept returns for items that are in brand new, unworn condition. This means the item should not show any signs of wear, including, but not limited to, stains, odors, or alterations.
- Return Shipping Costs: While we offer the convenience of returns, we kindly ask our customers to bear the cost of returning the item to us. This includes the shipping fees associated with sending the item back to our facility.
- Original Packaging: For a successful return, please ensure that the item is returned in its original packaging with all tags and labels intact.
- Return Process: To initiate a return, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions and a return address.
Once we receive the returned item and verify that it meets our return policy criteria, we will process your refund or exchange promptly.
At changed.be, we value your satisfaction and want to ensure that your shopping experience with us is enjoyable and worry-free. If you have any questions about our return policy or need assistance with a return, please don’t hesitate to reach out to our customer support team. Thank you for choosing us for your clothing needs, and we look forward to serving you again in the future.
